Same Day Shipping: Excel Supplies ships 100% of all in-stock orders received by 4:30 PM on the same day.
Shipping: All orders are shipped FedEx or LTL truck when the gross weight of your order makes the use of a common carrier more economical. FedEx, Next Day Air, Second Day Air or air freight services are available to expedite rush orders. These special services will incur additional costs. When an order is shipped by truck, our traffic department negotiates with a number of trucking companies to insure the most competitive freight rates available. Should you wish to have us use a specific trucking company, please let us at Excel Supplies know at the time you place your order. That information can become a permanent part of your account file, if you choose. Please be aware that specifying your own freight carrier may result in higher shipping costs to you.
Freight Policy: Any chemical order over $350.00 will be shipped freight free within the Continental United States. The customer's account must be current to take advantage of free freight. Machines, acessories, factory-direct shipments, parts, specials, discounted items and hazardous materials do not qualify for free freight.
Hazardous Material Policy: FedEx classifies some types of chemicals as "hazardous" for shipping purposes. U.P.S. charges an additional $20.00 per package (ground) or $30.00 per package (air) for these items (subject to change without notice). The quantities we can ship vary according to product. Therefore, if you use such an item regularly it makes sense to order the maximum per package to avoid additional hazardous charges. Please note that certain hazardous items may not be shipped Next Day or Second Day Air, or may be shipped in limited quantities. Truck lines classify items the same way FedEx does and generally apply such surcharges. On the free freight orders, the hazardous fee will still be collected. If you have any questions regarding this policy please call us at 1-800-909-3590 between 8:00 AM and 5:00 PM (EST) Mon-Fri.
Damage in Shipment: All claims for material damaged in shipment must be reported to the delivering carrier; FedEx driver, truck driver, etc. Please retain the original carton as it is often needed as part of a claim settlement.
Shortage of Merchandise: In the event that you receive an order that shows an item shipped, but the item (s) are not in the box, please notify us immediately or in as timely a manner as possible.